Assistant - Customer Relations

Assistant - Customer Relations

A bit about the role... 

Closing date 6th February 2026

Interviews w/c 23rd February 2026 

Working in a team with Paul Godfrey our Hiring Manager Customer Relations Senior Manager, the Customer Relations assistant will play a critical role in service delivery and improvement. You will be joining our small but enthusiastic, friendly and experienced team, who are committed to making positive change in how we deliver our service for our customers. 

Paul believes in delivering a first-class customer service, resolving customer issues and complaints informally wherever possible, taking an innovative and creative approach to resolving issues. Paul believes in working in a collaborative and flexible way and values diversity in experience and perspective to foster good decision making and problem solving within their team. 

This is a rare chance to shape the future of service delivery in a fast growing, national organisation with real social purpose. Working with key stakeholders, our 3rd party suppliers and a professional team you will ensure efficient, consistent and effective resolution of customer issues and complaints and the have the opportunity to help create and improve the customer experience. 

A bit about you… 

Whilst our day job is to deliver first class customer service to our customers, you will be used to "spinning several plates" at once and will always be looking for ways to improve and innovate. 

You'll be comfortable supporting the customer with complex issues, working closely with suppliers and internal stakeholders aiming to resolve issues quickly, avoiding customer detriment and driving positive change. You will be proficient in customer services, problem solving and communicating both verbally and in writing. 

Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade. 

As an experienced complaints and customer service professional you’ll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way. 

Who are we?  

Homes England: The Housing and Regeneration Agency 

We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built. 

How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety. 

Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come. 

What we offer...  

As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you.  

Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay controls and pay policy. You can find these on the recruitment pages of the intranet. 

If you ever need a bit of extra help, we have a great employee assistance programme, financial wellbeing support and access to many great discounts with leading high street names.  

Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future.  

If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go.  

Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way.  

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.  

We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme.  

If your application is shortlisted to interview we will require you to provide proof of your right to work in the UK at this stage.