There will be a two stage interview process and you will be required to complete an online Occupational Personality Questionnaire (OPQ) prior to second stage.

A bit about the role...

Working within our Help to Buy Transformation & Re-procurement Programme, the Programme Lead – Service & Risk Transformation will play a critical leadership role in delivering the multiyear transformation of the equity loans service.

You will join a highly skilled, collaborative team committed to reshaping a complex national service in a way that strengthens data integrity, reduces risk, improves customer experience, and ensures long-term service portability, protecting public funds and value for money.

Our Programme Director believes in disciplined delivery, evidencebased decisionmaking and fostering a diverse mix of perspectives to strengthen our collective problemsolving.

This is a rare opportunity to shape the future operating model of one of a highprofile publicsector services. You will work closely with specialist colleagues across Policy, Legal, Operations, Digital, Data and Product teams to ensure an integrated, coherent and defensible service model that stands up to governance, audit and valueformoney scrutiny.

The role leads the Service & Risk Transformation pillar of the transformation. The role translates strategic intent and long‑term service goals into deliverable, evidence‑based changes and oversees prioritisation, sequencing and decision‑making across multiple service-related workstreams: customer journeys, operational processes, policy interpretation, digital enablement and data integrity.

A bit about you...

You will bring substantial senior programme leadership experience from a complex public sector or regulated transformation environment. You are comfortable orchestrating multidisciplinary work, making proportionate trade off decisions and navigating ambiguity.

You will be used to “spinning several plates”, capable of challenging assumptions, sequencing activity logically, and ensuring decisions are grounded in evidence rather than optimism.

You will be confident influencing senior stakeholders, resolving tensions across professional disciplines and ensuring that customer, operational and reputational risks are clearly understood and safely mitigated. You will also be comfortable supporting teams dealing with complex operational and risk related issues.

Your approach will be collaborative, pragmatic and outcomes focused, with a consistent eye on value for money, operational feasibility and long term service sustainability.

Help to Buy and the other products in our portfolio are homeownership scheme that provided equity loans to help first time buyers access newly built homes. Homes England is the legal lender for these loans and now manages one of the largest residential mortgage portfolios in the country. Although no new loans are being issued, our role continues: supporting customers to understand, manage and redeem their loan confidently, while safeguarding public money through fair and proportionate financial management.

Who are we? 

Homes England : The Housing and Regeneration Agency

We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.

How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.

Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.

What we offer... 

As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you.

Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency.

Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy. You can find details on the HR Hub SharePoint site.

If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names.

Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future.

If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go.

Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme.

We’re a diverse team of more than 1,000 professionals spanning 17 professions, helping Homes England to be effective, efficient and deliver for communities.

Our people remain at the heart of everything we do, and we’re committed to building an Agency that not only reflects the diverse communities we serve, but also champions inclusion in how we shape homes and places across the country. For more information about our EDI strategy please see our Equality, Diversity and Inclusion Report 2024 to 2025 — Second Edition - GOV.UK

You will be required to have the Right to Work in the UK and Homes England do not offer visa sponsorship. If your application is shortlisted to interview we will require you to provide proof of your Right to Work in the UK at this stage.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

You are applying for...

Programme Lead – Service & Risk Transformation

Salary: £85,862 - £100,140

Working Pattern: Full Time

Contract Type: Fixed Term

Questions

Do you currently have the right to work in the UK without the need for visa sponsorship? If you answer yes to this question, we will need to see evidence at interview stage.

Yes No

Please tick yes to confirm that the responses provided are your own, reflect your personal understanding and experience, and have not been generated by AI tools such as ChatGPT.

Yes No

This role will require working on hybrid basis from our listed offices as advertised. Please can you confirm which office would be your preference?

In 300 words or less describe a public-sector transformation you led where change spanned process, policy, digital and operations. What made it complex?

Have you led a Definition phase where you had to decide what should proceed now, later, or not at all? In 300 words or less explain how you made those decisions.

in 300 words or less describe your experience working on services involving customer vulnerability, enforcement, or financial recovery?

We ask this because we're interested in your suitability.

Equality, Diversity and Inclusion

Ethnicity

Date Of Birth

Gender

Religion

We collect the following information to monitor our recruitment selection processes to offer fair and equal opportunities for all applicants.

In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.

Please upload your CV

Simply drag and drop your CV here, or select a file from your machine

Drop here upload_file

For Security purposes you can only upload the following types of documents:

Documents (.doc, .docx, .pdf)

Images (.jpg, .jpeg, .png)

Disability

According to the definition of disability do you consider yourself to have a disability?

Yes No I do not wish to disclose whether or not I have a disability

Under the Equality Act 2010 the definition of disability is if you have a physical or mental impairment that has a 'substantial' and 'long-term' adverse effect on your ability to carry out normal day to day activities. Further information regarding the definition of disability can be found at: www.gov.uk/definition-of-disability-under-equality-act-2010.

The following sections are incomplete

Personal Details

Questions

Equality, Diversity and Inclusion

Disability