Business Support Officer

Business Support Officer

Application closing date: 23/12/2025

We expect to hold interviews week commencing: 12/01/2026

This is an 18 Months Fixed Term Contract 

A bit about the role...

Working in a team with Senior Delivery Support Manager and Development Secretary, the Business Support Officer will play a critical role in providing efficient and proactive administrative support to the South Development Team. You will be joining our small, friendly and enthusiastic team, who are committed to making positive change by providing first class support to the development team.

The Senior Delivery Support Manager believes in delivering a first-class customer service, resolving matters informally wherever possible, taking an innovative and creative approach to work tasks. They also believe in working in a collaborative and flexible way to foster good decision making and problem solving within their team.

This is a rare chance to shape the future of administrative support in a fast growing, national organisation with real social purpose. Working with key stakeholders and a professional team you will ensure efficient, consistent and effective resolution of matters and the have the opportunity to help create a first-class customer service.

The role will support the design and delivery of key strategic projects around South Development team. There are some exciting and creative projects to get involved with and this is an excellent opportunity to balance day to day delivery whilst bringing innovative solutions to the job offering.

A bit about you…

You'll be comfortable supporting the Directors and Senior Managers with complex administrative tasks, aiming to resolve these quickly and efficiently. You will also be responsible for facilitating and servicing meetings and being a point of contact. You will be proficient in providing support services with excellent organisational, communication and digital skills, with the ability to work at pace with multiple priorities.

Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a development support team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.

As an experienced specific discipline professional you’ll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way.

Who are we? 

Homes England: The Housing and Regeneration Agency

We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.

How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.

Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.

What we offer... 

As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you. 

Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency.

Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy. You can find details on the HR Hub SharePoint site.

If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names. 

Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future. 

If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go. 

Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way. 

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. 

We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme. 

We’re a diverse team of more than 1,000 professionals spanning 17 professions, helping Homes England to be effective, efficient and deliver for communities.

Our people remain at the heart of everything we do, and we’re committed to building an Agency that not only reflects the diverse communities we serve, but also champions inclusion in how we shape homes and places across the country. For more information about our EDI strategy please see our Equality, Diversity and Inclusion Report 2024 to 2025 — Second Edition - GOV.UK

You will be required to have the Right to Work in the UK and Homes England do not offer visa sponsorship. If your application is shortlisted to interview we will require you to provide proof of your Right to Work in the UK at this stage.

Your application needs to be in your own words, reflect your personal understanding and experience, and must not have been generated by AI tools such as ChatGPT.