Manager – Onboarding 

Manager – Provider Onboarding

Manager Provider Onboarding, Provider Services Affordable Housing Grants

Fixed Term Position - 18 Months 

Closing date 09/09/2025

Interviews w/c 22/09/2025

A bit about the role...

There couldn’t be a better time to work in Affordable Housing at Homes England following the biggest settlement announced as part of recent Spending Review of a 10 year £39bn Social and Affordable Homes Programme. You will be part of the team working closely with government and partners across the sector to launch the new programme as well as deliver against existing commitments. We are looking for individuals excited and motivated by the opportunity to shape future delivery, and ways of working, as Homes England moves to a more regional and place-based operating model     

Working in a team with Holly Taylor our Senior Manager – Provider Onboarding, the “Manager – Provider Onboarding” role will play a critical part in delivering first line assurance and partner onboarding for all Affordable Housing programmes. You will be joining our small friendly and enthusiastic team of five, who are committed to making positive changes in supporting key due diligence processes and working collaboratively with teams across Homes England.

Holly believes in delivering a first-class customer service, taking an innovative and proactive approach to Provider Onboarding issues as well as working in a collaborative and flexible way.

This is a rare chance to shape the future onboarding service in a fast growing, national organisation with real social purpose. Working with key stakeholders and a professional Provider Services team you will ensure efficient, consistent, and effective resolution of provider enquiries and help create a first-class onboarding service for Affordable Housing providers.

The role will support the design and delivery of key projects around Investment Partner Qualification and Know Your Customer. There are some exciting projects to get involved with and this is an excellent opportunity to balance day to day delivery whilst bringing innovative solutions to the Provider Services Onboarding processes.

A bit about you…

Whilst our day job is to deliver high quality and consistent service to our stakeholders engaging with Provider Onboarding, you will be used to "spinning several plates" at once and can work to tight deadlines whilst being methodical with good attention to detail and excellent organisational skills, you will always be looking for ways to improve performance and innovate.

You'll be comfortable supporting the Provider Onboarding team in resolving complex onboarding issues, aiming to deliver a professional onboarding service to our Affordable Housing providers and wider Affordable Housing team. Ensuring a timely, accurate and efficient response to Investment Partner and Know Your Customer applications.

Delivering on a mission as bold as ours isn’t always easy. You will have excellent oral and written communication and reporting skills and be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a Provider Onboarding team. You will enjoy working in an innovative, fun, and engaging way and be able to negotiate and persuade.

Who are we? 

Homes England : The Housing and Regeneration Agency

We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.

How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.

Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.

What we offer... 

As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you. 

Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay controls and pay policy. You can find these on the recruitment pages of the intranet.

If you ever need a bit of extra help, we have a great employee assistance programme, financial wellbeing support and access to many great discounts with leading high street names. 

Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future. 

If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go. 

Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way. 

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. 

We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme. 

If your application is shortlisted to interview we will require you to provide proof of your right to work in the UK at this stage.